Frequently Asked Questions – Entasafe Main Door
Main FAQ Index
Accessories
Q 01: Do you maintain stock of accessories like – lock, weather strip, eye view ?
A 01: Yes, we maintain a stock of these items in our central godown in Pune City. Even our distributors maintain a stock of these items.
Q 02: Can we get more options or choice in the locking system ?
A 02: Yes as an option we offer you Electronic locking system. In this electronic locking system you have all the options of keys, swipe card and numerical coding system..
Q 03: Can I install this locking system on my existing wooden door ?
A 03: Sorry, it cannot be installed on your existing wooden door but it can be installed on any Entasafe door.
Q 04: What if I lose all 6 keys provided with Entasafe ?
A 04: First of all it is a very rare situation but if it happens then we will have to dismantle the door. We would like to suggest that you keep one or two keys with a trusted friend or relative. You could probably keep one key in your bank locker if you are maintaining one.
Q 05: Can Entasafe keys be duplicated ?
A 05: Certainly not. Entasafe keys are computerized keys and hence it is next to impossible to duplicate it.
Q 06: How many keys are there in all ?
A 06: There are total 8 keys. 6 keys are in sealed pack and 2 keys are attached to pack, which are called carpenter keys. Please remember, if you insert sealed pack keys then other 2 (carpenter) keys will become defunct.
Q 07: If there is any defect in the lock, can it be replaced ?
A 07:We will replace it free of cost if there is any manufacturing defect. This guarantee stands good for 12 months from the date of purchase.
Q 08: What is the guarantee for the lock function ?
A 08:We will replace it free of cost if there is any manufacturing defect. This guarantee stands good for 12 months from the date of purchase.
Q 09: What about accessories ?
A 09:Guarantee is for 12 months.
Q 10: Can you give us Entasafe without Eye viewer ?
A 10: We can if the quantity is substantial and lead time is 90 days.
Q 11: What about the weather strip ?
A 11: It can be replaced.
Q 12: Who will provide the back-up ?
A 12: Company will provide the service through its authorized installation agency.
Q 13: Do you have auto – latch system ?
A 13: We do not have but it can be provided if the quantity is significant.
Q 14: Why do you not provide auto-latch system in your models ?
A 14: We can provide auto- latch system but as you know Entasafe is a complete safe door with non-duplicating keys. Mnay times you must have experienced that when you are standing out of the house and not carrying the keys anf if the door is shut due to sudden gust of wind then you are stuck whereas in case of Entasafe it will never happen. It is also advisable not to have auto-latch system in Entasafe because Entasafe cannot be duplicated by any Chaviwala (key repair shop).
Q 15: Is your Electronic locking system repairable ?
A 15: Firstly it will never fail, but if it does it cannot be repaired. This system will fail only when it comes in contact with water. You have to take precautions. Please do not clean it with water at all.
Q 16: What if I forget the code ?
A 16: You can operate the system either by swipe card or keys.
Q 17: What precautions should we take for Electronic locking system ?
A 17: Follow these instructions1) Do not clean the system with water. Water will destroy the inner circuit
2) System should always be in recharge state
3) Do not tamper with the product
4) Never disclose your numerical password to any stranger.
5) Always change your password from time to time to avoid unauthorized use.